Mint Sucks Redux
After writing about Mint, I decided to give it a second chance to impress me. While I maintain that software should be intuitive (e.g. I should be able to change categories of purchases easily, anywhere), I gave in and used the method Mint seems to be forcing me toward; I used the ‘transactions’ tab to go through my purchases from the last six months to re-categorize any mistakes.
Now that my purchases are categorized appropriately for my budget, I would like to analyze my spending for those six months. When it comes to my spending habits, I can compare my purchases this month to last month by category. This is mildly interesting, but month-to-month it is easy to have large (or unusually small) expenditures in a given category throw things off. I really need to look at my average spending over a longer time scale to determine whether I am over or underestimating my spending in specific categories.
One way to do this is to look at the ‘This Year’ tab on the Trends page. However, this only shows categories, not subcategories. This means I can see how much I spent on food but not how much I spent on restaurants vs. groceries. This provides very little insight. While doing this, I saw that my spending in the automobile category seemed a bit high. I wanted to click through to see what I had spent so much on for my car, but I am unable to. Unacceptable.
The only way I was able to look into my spending in subcategories was to go through each month and perform the arithmetic myself to average my spending. Worse than not being able to do this fundamental budgeting task is the fact that I can’t seem to determine what statistics I should look at to see where I can improve my budget. I’ve tried clicking around the Trends page and seeing if any of the provided statistics give me any insight into my finances, but none of them do.
I’ve noticed a couple of other minor problems since my last Mint article like the inability to spread a lump sum payment over several months; my gym membership is done by semester, though I’d like to divide it up monthly. Also, it would be great if Mint would ‘learn’ what categories a purchase should be in if I change it for several months in a row; my ATM withdraws have Penn State in the name of the ATM and thus go into the ‘tuition’ category. If these minor problems were all that existed, I would be writing a glowing review of how excellent Mint software is with a small addendum on features I’d like to see in the future. But here we are.
I would like to address why we are here. It was not my intention to write two articles disparaging Mint (or any other software). In fact, when I began using Mint, my initial notes were quite positive. I couldn’t wait to write a review of how great this software was and how it helped me fine tune my budget with little to no effort on my part. That simply isn’t the case, though. I will likely still use Mint to keep track of my spending, but I can’t see recommending it to anyone with such a lackluster interface. When it comes to budgeting, there is too much work for the user to do to come up with meaningful statistics to consider Mint a tool for quick, easy budgeting.
I think it is ridiculous that MINT requires linking to a bank account. You have to ask yourself WHY is that so important to them? Everyone does budgets differently, to support every need, they could allow people to create their own budgets from scratch. This is what I expected they would allow but do not. I have online banking but for my personal budget I keep in Excel, I do not link to accounts. No matter what Mint says, nothing is more secure than NEVER giving out your account details to a third party. I know how I want to enter my budgets… and like you said, sometimes you have reoccuring payments or whatever that you want to track. Simply reporting transaction details is not really my budget… my budget is my plan for the FUTURE as well as the past. Looking backwards I see what I spent on, looking forwards, I see what I am planning to spend on.
JW
2 Aug 10 at 3:36 pm
The reason linking to your accounts is important to Mint is that their business model requires it. They use your anonymous data to advertise to you with accounts, credit cards, etc. that would save you money.
I understand your concern about giving out information. I think this type of software is definitely not for everybody. However, I don’t have much trouble with them having my information. In fact, I’d be happy to give it over and allow them to profit on it through advertising to me if the product were better at analyzing my finances. I enjoy that I don’t have to enter transactions; they appear automatically.
If you are looking for free software for budgeting that allows you to input your own values, Money Manager EX is supposed to be good: http://www.codelathe.com/mmex/mmex_download.php
I considered mentioning that I might try that actually, but I don’t want to go through the work of entering all of my transactions. That’s why I’m so disappointed in Mint.
acmshar
4 Aug 10 at 10:46 am
Mint is complete garbage when it comes to actually managing your money. Quicken Online allowed you to see all upcoming bills at one glance and also list how your bank balance was going to fluctuate as each bill and paycheck was coming in. This one simple feature was so incredibly simple and useful and it doesn’t exist in Mint as far as I know. Mint is great at looking at your past spending behavior but not so good at anything else. Very sad that they discontinued Quicken Online and forced everybody over to something inferior in that regard.
Wayne
6 Aug 10 at 9:58 am
Another aspect of using online software is the commitment of the vendor to support their product. Support from MINT is totally off target. I’ve had several problems over the last few months and dealing with support is extremely frustrating. Yes, you get a canned “we got your support request” right away because that is automatically generated. Then sometime overnight you get a copy/paste list of things to try that generally are not even related to the problem. It seems the customer service people are outsourced labor that are skilled at doing web searches and that’s about it. They don’t seem to understand that MINT has backend processes that break when the various financial institutions change their web pages. With hundreds of financial services moving to more and more personalized web pages for their customers, it is a really TOUGH job to write scripts that will pull out the transactions and totals from the personalized web pages. MINT is only looking at general problems reported by large numbers of people. They do not seem to know how to solve problems reported by small numbers of people or just a person. There is no way to escalate a problem. There is nothing in MINT’s way of handling problems to differentiate from “power” users that understand how web based financial aggregation systems work and have uncovered bugs versus newbie users that have trouble figuring out how to enter security questions. Both groups of people have legitimate problems and need help, but they need different kinds of help.
Hopefully, MINT will figure this out and get support staff that actually read the problems, understand what is going on, and get help from the software engineers that can fix the problems. The current approach of assuming MINT is working and the users don’t know how to use their web browser or answer their security questions just drives many people to MINT’s growing competition that is late to the game, but still has a chance of capturing this market (if it is worth capturing). Take a look at MONEYSTRANDS, HelloWallet and Yodlee, to name a few, if you grow tired of hassling with MINT support to get your problems solved. That’s what I’m doing. I haven’t shut off my MINT account yet because I have 1.5 year’s of data stored and like the analytic tools. But the MINT backend software that updates transactions and balances is in serious need of improvement so their is stability and reliability that financial information can be obtained and when there are problems, MINT needs to listen to the person reporting the problem and help them get the problem resolved.
Paul
3 Oct 10 at 1:02 pm